December 31, 2015 at 5:51 am #878
I purchased the Dark Fortress about 2 weeks ago. I was billed for it by apple but I haven’t been able to redeem it. When I go to the app and I try to purchase it again it says that it was already bought and that it will be restored but I’m never able to activate it. I tried to restore my purchases from the settings menu and it didn’t work. I also rebooted my Ipad and the app and nothing seems to work. I would like to be either refunded for my purchase or get my fortress to work :S plz helpMugshot GamesDecember 31, 2015 at 11:04 am #879
Hi hayjax, that is a very unusual problem, thanks for getting in touch!
It sounds like you have done everything correctly. Can you confirm the following details:
1) Do you have a stable internet connection when using “Restore Purchases” in the settings menu?
2) Under the Dark Fortress in the Build menu, has the green button with the price on it changed to a button that says “Select” or “Active”?January 2, 2016 at 5:21 am #880
I do have a stable connection, I bought the other fortress and the sheep thingy without any problems, everything works but the dark fortress. The button stays green with the price tag on it no matter what I do :(Mugshot GamesJanuary 2, 2016 at 1:37 pm #881
In that case, we recommend either reporting the problem to Apple:
Or, requesting a refund:
I’m very sorry for the inconvenience! Let me know how you go and I’ll update this support page.
You’re the first person to report this issue, but there may be others!